Cancellation & Refund Policy
Last Updated: December 2025
This Cancellation & Refund Policy explains the rules that apply to all bookings made through this website or through any communication channel associated with the service provider. By scheduling a service, you agree to all terms listed below.
1. General Policy
1.1. All bookings are subject to availability.
1.2. The customer is responsible for ensuring accurate booking information.
1.3. The service provider may update this policy at any time without prior notice.
2. Cancellation Policy
2.1. Cancellations must be made with reasonable notice.
2.2. Cancellations made with short notice may result in a cancellation fee, up to the full service amount.
2.3. Same-day cancellations may be charged 100% of the service fee.
2.4. If the service provider arrives at the location and cannot access the property, this may be treated as a cancellation and full payment may be required.
2.5. Bookings during peak days, weekends, or urgent time slots may require deposits, which are non-refundable.
3. Rescheduling Policy
3.1. Rescheduling requests must be made in advance.
3.2. Last-minute rescheduling may result in a fee.
3.3. If rescheduling is requested repeatedly, the service provider may decline future bookings or require advance payment.
3.4. Rescheduling is not guaranteed and depends on availability.
4. No-Show Policy
4.1. A “no-show” occurs when the service provider arrives on time but is unable to begin work due to:
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No answer at the door
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Incorrect or incomplete address
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Customer not available
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Unsafe or restricted access
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No-shows may be charged the full service amount.
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Repeat no-shows may result in refusal of future service.
5. Refund Policy
5.1. All service fees are generally non-refundable.
5.2. Refunds are not provided for dissatisfaction based on personal expectations,
especially when:
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Stains or odours cannot be removed
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Areas are inaccessible, unsafe, or restricted
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Pre-existing damage limits results
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Surfaces are worn, aged, or fragile
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Refunds are not issued once the service has been completed.
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Deposits, if required, are non-refundable unless the service provider cancels the booking.
6. Service Quality Concerns
6.1. If the customer believes an area was missed, they must report it within a reasonable time.
6.2. At the service provider’s discretion, a complimentary touch-up may be offered.
6.3. Touch-ups apply only to the exact areas of concern, not the entire service.
6.4. No monetary refunds or discounts are guaranteed for service concerns.
7. Unsafe or Misrepresented Conditions
7.1. If the property is not as described (excessive dirt, clutter, pests, hazards), additional fees may apply.
7.2. If conditions are too unsafe to proceed, the service may be refused and fees may still apply.
7.3. The customer is responsible for providing a safe working environment.
8. Weather, Emergencies & Provider Cancellations
8.1. The service provider may reschedule or cancel a booking for safety concerns, emergencies, weather conditions, or staff availability.
8.2. In such cases, the customer may be offered a new appointment time.
8.3. No compensation or refund is guaranteed due to delays or rescheduling initiated by the service provider.
9. Acceptance of Policy
By booking or using any service, you agree to comply with this Cancellation & Refund Policy in full.