Privacy Policy
Last Updated: December 2025
1. Information We Collect
A. Information You Provide Voluntarily
We may collect the following information when you submit a form, request a quote, make a booking, or communicate with us:
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Name
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Phone number
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Email address
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Service address or location details
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Booking preferences
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Messages, notes, or special requests
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Payment confirmations or transaction details
You choose what information you provide, but certain details may be required to complete a service request.
B. Automatically Collected Information
When you visit the website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited
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Time spent on each page
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Cookies and tracking data
This data helps improve website performance and user experience.
C. Payment Information
This website does not store credit card numbers or banking details.
All payments are handled securely through third-party providers.
2. How Your Information Is Used
Your information may be used for the following purposes:
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To provide and manage cleaning or related services
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To schedule, confirm, or modify bookings
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To communicate important updates or reminders
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To process payments securely
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To respond to questions or customer service requests
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To improve website performance and service quality
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To send promotional or informational messages (only if you consent)
Your information is never sold or traded to third parties.
3. Sharing of Information
Information may be shared only under the following circumstances:
A. Service Personnel
To complete your requested service, necessary details (such as your name, address, and booking information) may be shared with staff or contractors.
B. Third-Party Providers
We may share necessary information with trusted third parties such as:
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Payment processors
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Website hosting companies
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Communication platforms
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Analytical tools
These parties are required to maintain strict confidentiality and data security.
C. Legal Requirements
Information may be disclosed if required by:
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Law or regulation
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Government authorities
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To protect our rights, prevent fraud, or respond to misuse
This protects our business from legal risks.
4. Data Protection & Security
We take reasonable measures to protect your personal information, including:
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Secure website connection (SSL)
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Limited internal access
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Encrypted data storage where applicable
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Safe payment processing systems
However, no method of online transmission is fully secure. By using this website, you acknowledge and accept these risks.
5. Cookies & Tracking Technologies
This website may use cookies and similar tracking technologies to:
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Improve website performance
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Analyze visitor behaviour
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Support booking functions
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Personalize user experience
You may disable cookies in your browser settings, though some website features may not function properly without them.
6. Your Rights
Depending on local laws, you may have the right to:
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Access personal information we hold
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Request corrections
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Request deletion (unless required for legal or operational purposes)
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Opt out of marketing messages
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Request information on how your data is used
To exercise these rights, please contact us using the details on the Contact page of this website.
7. Data Retention
Your personal information is retained only as long as needed for:
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Providing services
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Business operations
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Legal, tax, and accounting purposes
After this period, data may be securely deleted.
8. Children’s Privacy
This website and services are not intended for individuals under 18 years of age.
No information is knowingly collected from minors.
If any data is discovered to belong to a minor, it will be removed upon request.
9. Updates to This Privacy Policy
This Privacy Policy may be updated at any time without notice.
Changes will be posted on this page with a new “Last Updated” date.
10. Contact Information
If you have questions or concerns regarding this Privacy Policy, please use the contact details provided on the website’s Contact section.