Terms & Conditions

Last Updated: December 2025

These Terms & Conditions govern the use of this website and any services booked through it. By accessing this website or using any service, you agree fully and without exception to these Terms.

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1. General Disclaimer

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1.1. All services and website content are provided on an “as-is” and “as-available” basis.
1.2. The service provider is not responsible for downtime, technical issues, or inaccuracies on the website.
1.3. Content may be updated or removed at any time without notice.
1.4. Use of this website is entirely at your own risk.

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2. Customer Responsibilities

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Customers agree to:

• Provide accurate information

• Secure valuables and fragile items

• Ensure safe access to the property

• Inform about pre-existing damage

• Provide electricity, water, and a safe work environment

Failure to follow these responsibilities places full liability on the customer.

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3. Service Limitations

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3.1. No service guarantees perfect cleaning results.
3.2. Stains, odours, marks, and wear-related issues may not be removable.
3.3. The service provider is not responsible for:

• Pre-existing damage

• Items breaking due to age or weakness

• Allergic reactions to products

• Damaged items not removed by the customer

3.4. Services may be refused if conditions are unsafe or misrepresented.

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4. Liability Protection 

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4.1. The service provider and its team are not liable for:

• Damage resulting from fragile, aged, or unstable materials

• Loss of unsecured valuables

• Minor scratches or imperfections from normal cleaning

4.2. Maximum liability, if ever applicable, is limited to the total amount paid for the service.
4.3. Workers and contractors cannot be held personally responsible.

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5. Legal Protection Clause 

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By using this website or booking any service, you agree that:

• All risk associated with the service remains with the customer

• The service provider is not responsible for losses or damages beyond the service cost

• Liability is always limited to the amount paid

• Staff and contractors are protected from personal claims

• No compensation may be demanded beyond the service amount

• You accept that cleaning results depend on the property’s condition

If you disagree with these Terms, do not use this website or book any service.

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6. Access, No-Shows & Delays

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6.1. Proper access must be provided at the scheduled time.
6.2. Failure to provide access may be treated as a no-show and full charges may apply.
6.3. Additional fees apply if the property is larger, dirtier, or more cluttered than described.
6.4. No refunds are provided if cleaning cannot be completed due to customer interference or unsafe conditions.

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7. Website Use & Conduct

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Customers must not:

• Misuse booking systems or forms

• Submit false information

• Harass staff

• Attempt to disrupt or manipulate the website

Violation may result in denied service or legal action.

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8. Cancellations & Refunds

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8.1. Service fees are generally non-refundable.
8.2. Last-minute cancellations or rescheduling may incur fees.
8.3. Complaints must be reported promptly or may be declined.
8.4. Refunds are not given for unmet personal expectations.

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9. Payments & Pricing

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9.1. Prices may change without notice.
9.2. Final charges may vary based on actual property conditions.
9.3. Payment is required immediately after service unless otherwise stated.
9.4. Extra fees apply for excessive dirt, pet hair, stains, hazardous areas, or additional work.

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10. Modifications to Terms

These Terms may be updated at any time. Continued use of the website or services signifies acceptance of all updates.